Terms and Conditions – Online Booking Rules

I. RESERVATION

1. A reservation is considered confirmed as soon as you receive an email informing you that it has been accepted.
2. The prices presented in the system include VAT. They may also include other services specified in the description of the offer, such as a cleaning fee, as well as a local (climate) tax in the amount of PLN 2.20 / person / day.

II. CANCELLATIONS AND CHANGES TO RESERVATIONS

1. Failure to complete the steps described when submitting a reservation within the required deadline will result in automatic cancellation.
2. Cancellation or change of reservation is possible via the link included in the confirmation email or by contacting the Support. Using the link in the email allows for automatic, immediate cancellation of the reservation.

III. CHECK-IN

1. Upon arrival at the facility, you must present a valid identity document in order to complete the formalities related to registration.
2. Check-in: starts at 16:00 and ends at 11:00.

IV. STAY

1. Guests of the facility are fully responsible for damaged or lost items put into use.
2. Any change in the date of arrival or departure (e.g. late arrival, early departure or cancellation of the stay) does not entitle you to a reduction in the cost of the stay or to a refund of any money.
3. Any unfulfilled reservation (the Client’s failure to appear at the Facility on the day of the reservation, no later than 4:00 p.m. on the next day) entitles the Facility to unilaterally withdraw from the agreement with the possibility of requesting a refund of all costs incurred in this regard.
4. It is possible to accommodate a pet for an additional fee of PLN 50 / day.
5. Any waste from the rooms should be placed only in containers located in designated places on the property. We ask our guests to take care of the environment by segregating waste.
6. Smoking is strictly prohibited in the apartments. In the event of violating the ban, a fee of PLN 500 will be added to the bill to cover the costs of eliminating the smell of tobacco.

V. FINAL FINDINGS

1. The person making the online reservation is fully responsible for the correctness of the data provided in the reservation form. The Service is not responsible for incorrect selection of dates or incorrectly entered data. If you find irregularities that cannot be corrected by editing the reservation, please contact the Service immediately.
2. Contact details are available in the “Contact” tab, at the top of the booking calendar and in emails.